Delivery & Shipping
Our Domestic Shipping Rules are simple. We will always try to ship every order within two (2) business days however for obvious reasons this cannot be guaranteed. All orders received after 12:00 PM ET may not ship until the next business day. Once the order is picked up by the shipping company, we will email you an order status that will include the tracking information.
Shipping Process: Our main shipping companies are UPS (United Parcel Service) or USPS (United States Postal Services), and are the shipping companies that we will be using on a day to day basis. If you wish to arrange the pick-up of your order by another carrier utilizing your own account with them then you must call our distribution center in Miami to place your order. The number to call is 877-976-5326
Shipping Costs: To calculate shipping rate add items to your cart and select your location. During checkout you will be able to select from a variety of shipping options that provide a range of shipping costs. Shipping costs are calculated automatically by our system according to the weight and shipping address destination.
Large Orders: Orders with more than 6 boxes may ship via a Freight company. We may contact you before we prepare your order with an updated shipping cost. Please expect a call from the freight company, Old Dominion, who will schedule an appointment to deliver your order. Additional services requested by customer, such as the use of a forklift or inside delivery, may incur additional charges to customer. The Artisan Spot reserves the right to charge your account for charges made above the paid shipping charges on an order.
Rush Orders: If you need same day shipping, require UPS Saturday Delivery, or have other urgent shipping needs, please place your order over the phone 877-976-5326. Customer Service personnel are available weekdays between 8 a.m. and 4:00 p.m. EST. We will always try to assist you but we cannot guarantee that the order will be shipped the same day since we are dependent on the shipping company hours of service.
Shipping Address Accuracy
Our systems automatically ship to the address you provide during checkout. Please ensure its accuracy. In case a shipment is undeliverable, refused, or delivered to an incorrect address (incorrect zip code, missing apartment/suite/office number/name, etc.) due to customer error, the customer will be charged for both the original shipment charges and any additional charges if the carrier charges us to return the item to us (a common UPS practice). If you want us to re-ship your item, you must pay shipping costs a second time. If you do not want it re-shipped, we will treat your package as if it was a return.
Change of address: If a shipping address is changed during the transit of package(s), and there are additional charges made by the freight or shipping company, the additional charge will be charged to customer.
Out of Stock Items & Backorders
We attempt to have an accurate and updated inventory of our products to provide you with immediate availability. In the unlikely case that a product is out of stock, we will notify you by the next business day. At this point, you will have the option to cancel the order or place it on backorder. Most backorders are fulfilled within three to five weeks. Please be aware that we also carry a line of antique decorating plates as well as Yadró and NAO figurines that are unique and cannot be replaced. If you order one of these items that had been sold, we will not be able to replace your order because of the uniqueness of the art piece and you will be advised within 24 hours that the item cannot be replaced. The order will cancel automatically.
In the case that a backorder is not completed within the allotted time you may choose to cancel the order, or continue to wait. You may also choose to have The Artisan Spot; Inc ship the portions of your order that are in stock. Your remaining or complete order will be shipped as soon as the product(s) arrive(s) to our warehouse.
RETURN AND EXCHANGES
We are committed to bring you the best quality products in a timely and efficient manner. However, if for some reason you are not completely satisfied with your purchase you may return the items(s) to obtain a refund per the following guidelines.
All returns and exchanges must be received within 21 days of sales receipt date except for antique decorating plates and Lladro and Nao figurines. These must be returned within a 14-day period from its receipt. Include a copy of the invoice or reference number when possible with the return item. Carefully package the merchandise using the original packing as a guide.
We require to include a written statement explaining the reason for return. All feedbacks are greatly appreciated.
UPS is our preferred shipping method, but you may use a carrier of your choice when returning product.
– Send prepaid and fully insured to:
The Artisan Spot, Inc
8306 mills Drive Suite 138
Miami, Florida 33183
Please allow approximately 5-7 business days for your return to be processed once it has arrived at the warehouse. All credit card refunds will be applied to the card used for the original purchase. You should allow 3-4 business days for the credit to show on your account from the date the credit was processed.
Insuring you return is important. If a returned package is lost or damaged on its way back to us, you are responsible for filing a claim with the carrier. Review you carrier’s shipping terms as they have time limits for filing a claim.
We apply a 10% restocking fee to all approved returns. Unfortunately, all non-product related fees (shipping, transaction, payment processing, and insurance) are no refundable unless we made an error. Returns of items purchased under a free shipping sale are subject to the deduction of the original shipping cost from the final refund once it has been calculated accordingly.
Refunds will be honored once the merchandise is accounted and received in salable condition.
In case you receive damaged items please notify us within 2 business days from the date received. You may call us at 877-976-5326 or Email Us. We will make arrangements with you to replace or refund you for damaged pieces. Pending availability, we will ship your replacement merchandise within 1-2 business days. All replacement merchandise will ship ground service.
Keep the original box and packaging as we may need to arrange for a pickup of damaged merchandise or if the carrier would like to set up an inspection of the damaged delivery. For our records, we may require that you email photographs of the damaged merchandise; a claim with corresponding shipper may be placed by us.
For deliveries made by freight, if the carton has extensive external damages, it is to your benefit to refuse the delivery and let the carrier keep and return the product to us. Any product accepted with visual damage should be documented with the carrier for us to file a claim.
Incorrect items received:
If we have made an error on your purchase and we sent you the incorrect product we will arrange for a replacement and/or arrange for the incorrect item to be returned at our expense. Please call us at 877-976-5326 to make arrangements. Please have the items repacked with its packaging and include a packing slip when possible.
Ordered the wrong size or color?
Any item ordered incorrectly may be returned following the guidelines at the top of the page. It is the customer’s responsibility to have the merchandise shipped back to The Artisan Spot. If you want to reorder a replacement using the credit from the incorrect item, we will ship it after we receive and process your returned product. Shipping charges will apply for the new order.
If you need a replacement right away, we suggest you place a new order for the correct product and request a credit for the returns (rather than a replacement) when it has been processed. The new order will be shipped as soon as possible pending product availability and a credit will be applied approximately 5-7 days after we receive the product you are returning. Returned items will not be refunded if they are in non-re sellable condition.
All outlet sales and sales with a discount of over 20% are final and no returns are accepted. Custom-made, special-order, overstock, broken tile, or discontinued items may not be returned. If an overstock or discontinued item cannot be returned, it will be noted as FINAL SALE on our web site. No returns or claims may be made on installed material.
Our goal at The Artisan Spot is to provide you with the best customer service we can. If for any reason you are not satisfied with the product or our service, please do not hesitate to contact us by phone at 877-976-5326 or by email at firstname.lastname@example.org
We offer multiple methods of international shipping, but they usually break down into two categories: slow and economical or fast and expensive. If you select an economical method please expect your package to take from two to four weeks for delivery, sometimes longer due to delays in customs. UPS Worldwide Expedited shipping usually arrives in four to seven business days and is highly recommended for international orders.
The quality and timeliness of Postal Services vary by country. As a result, orders sent to addresses outside the United States are sent at the customer’s risk. If you want a quick delivery and point-to-point tracking, please select a UPS shipping method or Priority Mail International from the US Postal Service. You may also call to place your order and use your FedEx or DHL account for shipping.
Duty (or customs tariffs) are not included in the item price or shipping charges, and are the buyer’s responsibility. Duty is set by the destination country’s customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system. Please check with your country’s customs office to determine what these additional costs will be prior to buying. Customs fees are usually collected by the carrier on delivery but may also be billed later.